Terms & Conditions

1. Acceptance of Terms By accessing and using this website (the “Site”) and our services (the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to all the Terms, you must not use the Site or Services.
2. Services We operate as an online platform allowing you to book travel products and services, including but not limited to tours, packages, and activities (collectively, “Products”). We act as an agent or intermediary for third-party providers (“Vendors”).
3. Booking and Payments
   • Accuracy of Information: You are responsible for ensuring that all information provided during the booking process (e.g., names, dates, contact details) is accurate and complete. We are not liable for any issues arising from inaccurate data.
   • Pricing: Prices are subject to change without prior notice. The price confirmed at the time of booking is the final price for that transaction.
   • Payment Gateway: All payments are processed securely through our designated third-party Payment Gateway. By making a payment, you agree to be bound by the Payment Gateway’s terms and conditions. We are not responsible for any issues arising from the Payment Gateway’s operations, security breaches, or delays.
   • Confirmation: A booking is only confirmed once we send you a confirmation email and the full payment has been successfully processed.
4. Cancellation and Changes
   • Cancellation and change requests must be submitted through [Specify Method, e.g., your account dashboard or email].
   • All cancellations and changes are subject to the specific terms of the individual Vendor’s policy for that Product, in addition to our own administrative fees, if any.
   • Please refer to the separate Refund Policy for details on refund eligibility and process.
5. User Responsibilities
   • You must be 18 years or older to use the Site and Services or have parental/guardian consent.
   • You are responsible for obtaining all necessary travel documents (e.g., passports, visas, health certificates).
   • You agree not to use the Site for any illegal or prohibited activities.
6. Limitation of Liability
   • We only facilitate the booking. We are not the provider of the Products.
   • We are not liable for any acts, errors, omissions, warranties, breaches, or negligence of any such Vendors or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
   • Our total liability, if any, is limited to the amount paid by you for the specific Product giving rise to the claim.
7. Governing Law These Terms shall be governed by the laws of Indonesia.

Refund Policy

1. General Refund Eligibility
   • Refund requests are applicable only for Products that have been fully paid for and are subject to the specific cancellation terms of the respective Vendor (e.g., hotel, airline, tour operator).
   • A non-refundable administration fee (e.g., [Specify amount or percentage, e.g., 5% or IDR 50,000]) may be deducted from the eligible refund amount.
2. Request Procedure
   • All refund requests must be submitted in writing via [Specify Method, e.g., email to support@[[tautan mencurigakan telah dihapus]]] or through your user account dashboard.
   • Requests must include the booking reference number, the name of the traveler(s), and a clear reason for the cancellation/refund request.
   • The date of receipt of the written request will be used as the cancellation date for calculating the refund amount.
3. Refund Amount Calculation The final refund amount is determined by:
   • Vendor’s Cancellation Policy: The percentage of refund permitted by the Vendor, based on the time elapsed between the cancellation request and the service start date.
   • Our Administrative Fee: Deduction of our non-refundable administrative fee.
   • Payment Gateway Charges: Any non-refundable transaction fees charged by the Payment Gateway will also be deducted.

Refund Tiers (Illustrative, you must define your own):

Note: All percentages are before deducting administrative and Payment Gateway fees.

1. Refund Processing Time
   • Once the refund request is approved, the processing time typically takes [Specify Timeframe, e.g., 7-14 business days] to complete the transaction to your original method of payment.
     The actual crediting time to your bank account or card may vary depending on your bank’s policies.
2. Non-Refundable Situations (No Refund Given) No refund will be provided in the following cases:
   • No-Show: If the traveler fails to appear for the service without prior cancellation.
   • Customer Error: Cancellation due to providing incorrect personal information (e.g., wrong name, date of birth) that results in the booking becoming unusable.
   • Partial Use: If the traveler uses only a portion of a package or bundled service.
   • Force Majeure: Refund for cancellations due to natural disasters, war, or other force majeure events is subject to the specific policy of the Vendor and will be assessed on a case-by-case basis.